Frequently Asked Questions

  • We do credit card verifications to protect you against fraud.
  • California deliveries subject to sales tax.
  • Orders will be confirmed via email.

Q. What if I have a question or need information?
A. If you have a question or need information, email customerservice(at) We try to answer all enquiries within 48 hours, but please be aware that we get 1000s of emails a day, so we highly recommend you use the web site contact form for quickest response. We also have live chat operators during certain hours. Look for the live agent box in the corner.

Q. How secure is shopping online with you?
A. Our site processes all sensitive financial data keyed into a browser via a "secure socket layer" or SSL, with the highest industry standard for encrypting transmitted data. Your financial information is never stored on our site, but is transferred behind a second firewall on a separate visanet server dedicated solely to processing approvals. The only entity that has your card information is the credit card company. Security is a top priority with us and we will do our utmost to ensure the security and privacy of all your data. Because we do not store any credit card information on our servers, there is no risk of any security issues.

Q. Do you have any kind of recurring charge program?
A. Absolutely not. We despise that kind of business practice and believe that only companies with inferior products would employ it. We offer no-obligation free samples so that those who can value from our excellent products will realize it, and those who will not can save their money for another option. That seems just and fair and it has worked for us.

Q. Do I have to pay shipping?
A. We do charge shipping for orders under $10 domestically (within the US), for non-standard shipping (i.e. priority, express, or UPS), or for international shipments.

Q. Do you ship overseas?
A. We ship to every country in the world (except Italy and Germany who have an issue with an ingredient in JUMPSTART EX.) Be aware that you are responsible for import duties and taxes in your own country (when you bring any product into your country, you may be charged additional fees by your customs.) Shipping times may be affected by customs delays.

Q. What about shipping to APO/FPO addresses?
A. Yes, we do ship to APO/FPO addresses. However, due to restrictions at those postal facilities, we can not offer Express shipping to these locations or package tracking, and some restrictions may apply. Please allow 1-3 weeks for delivery.

Q. How soon will I receive my order?
A. Processing time for in-stock items is 1 business day. Standard delivery is averaging 3-4 business days; priority shipping is 2 days, and express delivery is 1 business day. Delivery times do not include processing time. If the item is not in stock, you will receive an email to inform you.

Q. How will my order ship?
A. Service provider is the USPS, or UPS. When your order ships, you will receive an email that includes a USPS or UPS tracking number if applicable. For more information about shipping, please check the USPS or UPS web site.

Q. What if I want to return an item?
A. We want you to be satisfied. Refunds for legitimate reasons are made within 30 days of purchase, and may be subject to a restocking fee. Please do not return product you have mostly used. We offer free samples so you can avoid the hassles of trying and then returning.  You must email customerservice(at) or use our contact form and request a return authorization. Without an RA, your return will not get processed. Shipping fees are non-refundable. Please be aware that you will be responsible for returning unused product to us. 

Q. What payment options do you offer?
A. Pay for your order using paypal or a credit / debit card.

ORDERING BY PHONE is easy. Simply call our sales department at 866 - 628 - 8730 and give us the order details. It helps to write out a checklist of the info you will need to give and the products you want ahead of time.

You will need to provide: name as it appears on card, card number and expiration date, cvs number, card billing address, phone number, e-mail address, and the list of items and quantities of each that you are ordering. You must own the credit card and the card billing shipping address must MATCH filed copy.

We do not do C.O.D. orders of any sort.

INTERNATIONAL ORDERS. Be aware that you are responsible for import duties and taxes in your own country (when you bring any product into your country, you may be charged additional fees by your customs department.) Shipping times may be affected by customs delays. In the event of an incorrectly quoted international shipping price, we shall have the right to modify or cancel the order.

All orders subject to verification of product availability, prices and payment.